In an effort to support our promoters, event organisers and artists through the tidal wave of COVID-19 cancellations and refund requests, we took some time to develop a simple Refund Tool that gave customers the opportunity to gift-back part of their ticket price and/or the booking fee if they wished.

Congratulations to the TOP 3 EVENTS with the most generous customers:

With over 18K tickets refunded since NZ went into Alert Level 4 lockdown, we've been proud and delighted with the warm feedback on the refund tool, as received from customers and promoters alike.

Feedback from Jennifer Ward-Lealand and @offbalancetweet on Twitter

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Feedback from Artworks Theatre, Waiheke, and Dr. Hinemoa Elder ion Instagram.

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Feedback from Urge Events on Facebook

And lastly via email from SK Events Australia:

"...big thanks to iTICKET for developing the refund tool in-order to minimise the financial stress being placed on theatre industry, very grateful for that… unfortunately cant quite say the same for some other ticketing agencies!"

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If you experienced joy with our COVID-19 Response Refund & Gift-back Tool, either as a customer or promoter, please drop us a line at marketing@iticket.co.nz and let us know. We'd love to hear your thoughts!